Our commitment

Our Commitment

We are committed to providing a high standard of communication and consultation to our supporters. Important club updates will be provided through the official website wolves.co.uk as well as through the official club social media channels.

Supporters who wish to contact the club can do so by a variety of methods which will all be directed to the central fan services team. Prior to contacting the club, supporters are advised to consult the fan section of the official website which contains answers to several FAQs covering a range of areas. The club are committed to responding to all enquiries within 2-3 working days.

The club are committed to consulting with independent supporters’ groups on important issues as they arise. Supporter groups can make contact with the club through the clubs dedicated supporter liaison officer. The club will also nominate a dedicated disability access officer as a point of contact for disabled supporters. More details are available in this guide. The club welcome the formation of an Independent Supporters Trust (Wolves1877 Trust) allowing Wolves supporters to be represented at a national level through their affiliation with the Football Supporters Association.

The club will provide a fan consultation platform allowing supporters to join focus groups with key members of staff and these groups will be introduced during the 2021/22 season. Fans were also able to submit their questions to club management with questions being answered as part of the Ask Wolves series. The club are also committed to finding new ways to consult with as many fans as possible in a variety of ways.

How to contact the club

The club are committed to ensuring there are a number of methods available in which supporters can get in touch with any enquiry.

Our fan services team are responsible for answering all fan enquiries. The team are knowledgeable on all areas of the club and are committed to providing a high standard of support for fans. The fan services team operate between 10am and 5pm Monday to Friday and from 10am on home matchdays. Please be aware that the fan services phone line closes two hours prior to kick-off on matchdays.

When contacting the club please ensure you provide as much information relating to your enquiry where possible. This includes details of supporter numbers, contact information and any previous correspondence on the matter. We want to assist supporters with their enquiries as quickly as possible and the following options are available.

FAQs

Before contacting the club, supporters are advised to consult the Wolves FAQ portal where several FAQs covering a wide range of subjects are held. New FAQs are added regularly to reflect common queries that are submitted by fans and to cover important fan events throughout the year, such as season ticket renewals. If you cannot find an answer to your query, you can submit a query directly to the fan services team within the Help Portal.

Email

Email is the recommended method of contact for supporters who need to get in touch with the club. After sending an email enquiry, all supporters will receive an acknowledgement of their enquiry with a unique reference number.

Telephone

Supporters can contact the Fan Services team on 01902 810485 between 10am and 5pm Monday to Friday and from 10am on home matchdays. Calls will be charged at your standard local rate. This phone service has number of options to choose from in order to assist you as efficiently as possible and should be contacted for all supporter enquiries relating to ticketing, retail, museum, car parking and hospitality.

Please be aware that the fan services phone line closes two hours prior to kick off on home matchdays.

In order to book tickets, supporters can contact the Ticket Sales team on 0371 222 1877. This number is for ticket sales only and will not be able to assist with existing booking enquiries.

Calls to both numbers are charged at your standard local rate.

Phone lines can be exceptionally busy at peak times and we highly recommend and advise utilising other contact methods wherever possible.

Social Media

Supporters can now submit enquiries directly to the @WolvesHelp twitter by utilising the direct message function. All enquiries will be directed to the Fan Services team who aim to respond within 48 hours. The @WolvesHelp account posts updates on ticketing information, opening hours, fan related announcements and much more. Please note this account will not respond to Twitter enquiries that are not sent through the direct message function.

Email Addresses

All club enquiries should be directed to fanservices@wolves.co.uk. For Wolves Foundation please contact foundation@wolves.co.uk.

Supporter Liaison Officer

The role of Supporter Liaison Officer, which is backed by UEFA, the Premier League and EFL is to provide supporters with a link into the Club, allowing fans to put their thoughts and views forward on any subject wish.

The SLO will best represent the needs of fans within the Club and ensure that the most common issues and ideas are raised at the highest level. 

The SLO is based at Molineux as part of the fan services team and is accessible to supporters by telephone on 01902 810485 or via email at fanservices@wolves.co.uk.

Your Supporter Liaison Officer

TBC

Disability Access Officer

The Disability Access Officer will best represent the needs of disabled fans within the Club in order to ensure all aspects of the fan journey are accessible for all supporters. 

The DAO is based at Molineux as part of the fan services team and is accessible to supporters by telephone on 01902 810485 or via email at fanservices@wolves.co.uk.

Your Disability Access Officer

Laura Wright

How can I raise a formal complaint?

Formal complaints can be registered with the Club through either of the following ways:

  • Email: fanservices@wolves.co.uk
  • Letter: Fan Services, Wolverhampton Wanderers Football Club, Molineux Stadium, Waterloo Road, Wolverhampton, WV1 4QR 

When can I expect a resolution?

The Fan Services team aims to acknowledge all enquiries within two working days and to provide a resolution to any complaint within a maximum of 14 days. Please note that response time may be extended during busy periods. All enquiries are important to us and we are grateful for the feedback received from our supporters.

How are complaints handled at the club?

Once a formal complaint has been received, an 'Enquiry Reference number' will be sent to confirm that the enquiry has been officially logged with the team for review. The fan services team will be the intermediary between the supporter and the relevant department to ensure the review is handled effectively and brought to a conclusion in a timely manner.

The enquiry reference number is provided to the supporter for their reference and also recorded on club systems should there be a need to re-visit the enquiry at any stage in future.

Who can I escalate my complaint to?

We aim to provide a satisfactory conclusion to all complaints received at Fans Services and we hope there isn't a need to move on any further.

If we are unable to resolve your complaint at this stage, you may pass it over to the Independent Football Ombudsman at theifo.co.uk/.

Feedback

The club welcomes all feedback from supporters and encourage fans with any queries, issues, concerns or praise to get in touch.